Sales CRM from Freshworks with built-in phone, email and AI
Freshsales is the sales CRM from Freshworks, offering contact and account management, visual deal pipelines, built-in email and phone, and workflow automation. Its Freddy AI assistant scores leads, surfaces deal insights and suggests next steps. It integrates closely with Freshdesk and other Freshworks products, which suits companies that want sales and support from the same vendor.
- features
- 6
- alternatives
- 8
- platforms
- 3
- Updated
- Oct 12, 2026
Features
Our take
Pros
- Built-in phone and email keep sales conversations in one place
- Freddy AI scores leads and suggests next steps on deals
- Pairs naturally with Freshdesk for teams wanting sales and support together
Cons
- Key AI and automation features are reserved for higher tiers
- Smaller integration marketplace than HubSpot or Salesforce
Editorial assessment by the Alternatives.tools team, based on what the product is known for. Not a user review.
Best Freshsales alternatives
See all 8 alternatives
HubSpotFreemiumCRM platform with marketing, sales and service tools on one database
4.7(15.7K) · App Store
Zoho CRMFreemiumCustomizable CRM within the broader Zoho suite of business apps
4.4(2.7K) · App Store
PipedriveFree trialSales CRM built around a visual deal pipeline
3.7(675) · App Store
SalesforceFree trialEnterprise CRM for sales, service and marketing teams
4.8(353.7K) · App Store
CloseFree trialSales CRM with built-in calling, SMS and email sequences
CopperFree trialCRM designed to work inside Google Workspace and Gmail
4.7(1.7K) · App Store
User reviews
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