Open-source chat platform for teams and customer conversations
Rocket.Chat is an open-source communications platform that can be self-hosted or used as a cloud service. Besides team channels, threads, direct messages and calls, it includes an omnichannel module that routes website chat, email and messaging apps to support agents. Its marketplace and APIs let organizations customize it heavily, and self-hosting suits teams with strict data residency needs.
- features
- 6
- alternatives
- 9
- platforms
- 7
- Updated
- Oct 12, 2026
Features
Our take
Pros
- Omnichannel module routes website chat, email and messaging apps
- Self-hostable open source platform for strict data residency needs
- Marketplace and APIs allow deep customization
Cons
- Self-hosted setups require regular maintenance and upgrades
- Some features are reserved for paid editions
- The wide range of settings makes administration complex
Editorial assessment by the Alternatives.tools team, based on what the product is known for. Not a user review.
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