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Help Scout vs Zendesk
A side-by-side comparison of Help Scout and Zendesk.
| Visit website | Visit website | |
|---|---|---|
| Description | Shared inbox and help center for customer support teams | Customer service software with ticketing and AI agents |
| Pricing | FreemiumProprietary | Free trialProprietary |
| Developer | Help Scout | Zendesk |
| Ratings | 4.2(323) · App Store | 4.5(4.2K) · App Store |
| Platforms | ||
| Web | ||
| iPhone | ||
| Android | ||
| Features | ||
| AI assistant | ||
| Analytics | ||
| Integrations | ||
| Knowledge base | ||
| Live chat widget | ||
| Shared inbox | ||
| AI agents | ||
| Built-in automations | ||
| Ticketing | ||
Alternatives to both Help Scout and Zendesk
Freshdesk
Help desk ticketing software from Freshworks
4.5(3K) · App StoreFree plan for small teams with core ticketing
Freemium12 alternatives
Intercom
Customer service platform built around an AI agent
2.1(172) · App StoreFin AI agent answers questions from your support content
Free trial12 alternatives
Front
Collaborative inbox for customer-facing teams
3.3(199) · App StoreEmail-like shared inbox that feels familiar to new users
Free trial8 alternatives
Gorgias
Help desk and AI agent built for e-commerce brands
Order details appear next to each ticket for Shopify stores
Free trial8 alternatives
Chatwoot
Open-source omnichannel support desk and live chat
37.7KstarsOpen source and free to self-host, keeping conversations on your servers
FreemiumOpen source11 alternatives
Zoho Desk
Context-aware help desk software from Zoho
4.7(1.6K) · App StoreTight integration with Zoho CRM shows customer context on tickets
Freemium10 alternatives