Apps with Shared inbox
6 apps
Top Shared inbox apps ranked by the community
Microsoft Outlook is an email and calendar app available on Windows, Mac, mobile and the web, used with Outlook.com, Exchange and Microsoft 365 accounts as well as Gmail and other IMAP services. It combines mail with calendars, contacts and tasks, supports shared mailboxes and scheduled sending, and integrates with Teams for meetings. Copilot can draft replies and summarize threads on eligible plans.
12 Microsoft Outlook alternativesPros
- Email, calendar, contacts and tasks in one app
- Shared mailboxes and Teams integration for businesses
- Available on Windows, Mac, mobile and the web
Cons
- The move from classic to new Outlook on Windows has been disruptive
- Free Outlook.com accounts show ads
- Copilot features require an eligible paid plan
Cost / LicenseFreemiumProprietaryIntercom is a customer service platform that combines a chat messenger for websites and apps with a shared inbox, ticketing and a help center. Its AI agent, Fin, answers customer questions using your support content and can hand conversations over to human agents; it can also be added to other help desks. Product tours and proactive messages help onboard and engage users.
12 Intercom alternativesPros
- Fin AI agent answers questions from your support content
- Polished messenger for websites and mobile apps
- Product tours and proactive messages help onboard users
Cons
- Expensive, with AI resolutions billed on top of seats
- Pricing structure is complex and hard to predict
- More than a small team needs for basic live chat
Cost / LicenseFree trialProprietaryCategoriesHelp Scout is a customer support platform built around a shared inbox that feels like personal email to customers, without ticket numbers or portals. It adds a knowledge base (Docs), the embeddable Beacon widget for live chat and self-service, customer profiles, reporting and AI tools for drafting and summarizing replies. It suits small and mid-sized companies that value a personal tone.
8 Help Scout alternativesPros
- Replies feel like personal email, with no ticket numbers for customers
- Beacon widget combines live chat and help articles on any site
- Clean interface that new agents learn quickly
Cons
- Fewer advanced workflow and reporting options than enterprise help desks
- Free plan is limited, so key features require a paid plan
Cost / LicenseFreemiumProprietaryCategoriesCrisp is a French customer messaging platform that gathers website chat, email, WhatsApp, Instagram, Messenger and other channels into one shared inbox. It includes a chatbot builder, AI answers based on your own content, a knowledge base, email campaigns and a status page. A free plan covers basic live chat, and paid plans add automation, AI features and more channels.
8 Crisp alternativesPros
- Shared inbox for chat, email, WhatsApp, Instagram and Messenger
- Bundles a knowledge base, email campaigns and a status page
- French company with a GDPR-minded approach to customer data
Cons
- Free plan is limited to basic chat, while AI and automation need paid plans
- Reporting is lighter than in help desks built for large enterprises
Cost / LicenseFreemiumProprietaryCategoriesFront is a customer operations platform that turns email, SMS, chat, WhatsApp and social messages into a shared inbox teams can work in together. Messages can be assigned, commented on internally and routed with rules, while analytics track response times and workload. Front AI drafts replies and summarizes threads, and the tool serves support, sales and account teams who prefer an email-like workflow.
8 Front alternativesPros
- Email-like shared inbox that feels familiar to new users
- Internal comments and assignment replace forwarding and CCs
- Rules and analytics help balance workload and response times
Cons
- Per-seat pricing adds up quickly for larger teams
- Advanced analytics and automation are reserved for higher plans
- No free plan beyond the trial
Cost / LicenseFree trialProprietaryChatwoot is an open-source customer engagement platform positioned as an alternative to Intercom and Zendesk. It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS in one shared inbox, with a help center, canned responses, automation rules and an AI assistant called Captain. Teams can self-host it for free or use the paid cloud version.
11 Chatwoot alternativesPros
- Open source and free to self-host, keeping conversations on your servers
- One inbox for chat, email, WhatsApp, social channels and SMS
- Includes a help center, canned responses and automation rules
Cons
- Self-hosting requires maintaining the server, updates and integrations
- Reporting and workflows are less deep than in Zendesk or Intercom
Cost / LicenseFreemiumOpen sourceCategoriesPlatforms
