Crisp alternatives
Top Customer Support & Live Chat like Crisp
All Crisp alternatives
Intercom is a customer service platform that combines a chat messenger for websites and apps with a shared inbox, ticketing and a help center. Its AI agent, Fin, answers customer questions using your support content and can hand conversations over to human agents; it can also be added to other help desks. Product tours and proactive messages help onboard and engage users.
12 Intercom alternativesPros
- Fin AI agent answers questions from your support content
- Polished messenger for websites and mobile apps
- Product tours and proactive messages help onboard users
Cons
- Expensive, with AI resolutions billed on top of seats
- Pricing structure is complex and hard to predict
- More than a small team needs for basic live chat
Cost / LicenseFree trialProprietaryCategoriesTidio is a customer service tool that combines a website live chat widget, a multichannel inbox and ticketing with Lyro, an AI agent that answers common questions from your help content. Visual chatbot flows can greet visitors, recover abandoned carts or collect leads. It integrates with Shopify, WordPress, Wix and other platforms, and mainly targets small businesses and online stores.
8 Tidio alternativesPros
- Easy to install on Shopify, WordPress and Wix stores
- Lyro AI agent answers common questions from your help content
- Visual chatbot flows for lead capture and abandoned carts
Cons
- AI and chatbot usage limits can push costs up quickly
- Free plan becomes tight for a growing store
- Reporting is basic for larger support teams
Cost / LicenseFreemiumProprietaryCategoriestawk.to is a free live chat platform that lets businesses add a chat widget to their website and answer visitors from the web, desktop or mobile apps, with no limit on agents. It also includes ticketing, a knowledge base and real-time visitor monitoring. The company earns money through optional paid add-ons, such as removing its branding, AI assistance or hiring agents to staff the chat.
8 tawk.to alternativesPros
- Free live chat with no limit on the number of agents
- Includes ticketing, a knowledge base and visitor monitoring
- Web, desktop and mobile apps to answer from anywhere
Cons
- Removing tawk.to branding requires a paid add-on
- Interface and reporting feel basic next to premium tools
- AI assistance is sold as a paid extra
Cost / LicenseFreemiumProprietaryCategoriesLiveChat is a live chat tool that lets support and sales teams talk with website visitors in real time. Agents get canned responses, chat routing, visitor tracking, a preview of messages as they are typed and performance reports, with AI help for writing replies. It is made by Text, the company behind ChatBot, HelpDesk and KnowledgeBase, and connects to many e-commerce and CRM tools.
9 LiveChat alternativesPros
- Message preview shows what visitors type before they send it
- Canned responses, routing and visitor tracking for fast replies
- Many integrations with e-commerce and CRM tools
Cons
- Per-agent pricing becomes expensive as the team grows
- Chatbots and ticketing require separate products from the same company
- No free plan beyond the trial
Cost / LicenseFree trialProprietaryCategoriesChatwoot is an open-source customer engagement platform positioned as an alternative to Intercom and Zendesk. It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS in one shared inbox, with a help center, canned responses, automation rules and an AI assistant called Captain. Teams can self-host it for free or use the paid cloud version.
11 Chatwoot alternativesPros
- Open source and free to self-host, keeping conversations on your servers
- One inbox for chat, email, WhatsApp, social channels and SMS
- Includes a help center, canned responses and automation rules
Cons
- Self-hosting requires maintaining the server, updates and integrations
- Reporting and workflows are less deep than in Zendesk or Intercom
Cost / LicenseFreemiumOpen sourceCategoriesPlatformsZendesk is a customer service platform that brings email, chat, phone, social and messaging requests into a single ticketing system. It includes a help center for self-service articles, workflow automation, reporting and AI agents that can resolve common questions. A large marketplace of apps connects it to CRMs and e-commerce tools, and it serves support teams from startups to large enterprises.
12 Zendesk alternativesPros
- Mature ticketing that handles email, chat, phone and social at scale
- Large marketplace of apps for CRMs and e-commerce tools
- Help center and AI agents deflect common questions
Cons
- Expensive per agent, especially with AI and add-ons
- Setup and administration take time for complex workflows
- No free plan beyond the trial
Cost / LicenseFree trialProprietaryCategoriesHelp Scout is a customer support platform built around a shared inbox that feels like personal email to customers, without ticket numbers or portals. It adds a knowledge base (Docs), the embeddable Beacon widget for live chat and self-service, customer profiles, reporting and AI tools for drafting and summarizing replies. It suits small and mid-sized companies that value a personal tone.
8 Help Scout alternativesPros
- Replies feel like personal email, with no ticket numbers for customers
- Beacon widget combines live chat and help articles on any site
- Clean interface that new agents learn quickly
Cons
- Fewer advanced workflow and reporting options than enterprise help desks
- Free plan is limited, so key features require a paid plan
Cost / LicenseFreemiumProprietaryCategoriesFreshdesk is a help desk tool from Freshworks that turns emails, web forms, chats, calls and social messages into tickets for support teams. It includes a knowledge base, SLA management, automations, collision detection and reporting, plus Freddy AI for suggested replies and self-service bots. A free plan covers small teams, and it connects with Freshworks' CRM and other business apps.
12 Freshdesk alternativesPros
- Free plan for small teams with core ticketing
- Turns email, forms, chat, calls and social messages into tickets
- SLA rules, collision detection and automations for busy teams
Cons
- AI features and advanced automation cost extra or need top tiers
- Admin settings get complex as workflows grow
Cost / LicenseFreemiumProprietaryCategories
Crisp vs its alternatives at a glance
Pricing, platforms and the key features of Crisp, compared with its most popular alternatives.
| App | Pricing | Platforms | AI chatbot | GDPR compliant | Knowledge base | Live chat widget | Shared inbox |
|---|---|---|---|---|---|---|---|
 Crisp | Freemium | Web, Windows, Mac, iPhone, Android | |||||
 Intercom | Free trial | Web, iPhone, Android | |||||
 Tidio | Freemium | Web, iPhone, Android | |||||
 tawk.to | Freemium | Web, Windows, Mac, iPhone, Android | |||||
 LiveChat | Free trial | Web, Windows, Mac, iPhone, Android | |||||
 Chatwoot | FreemiumOpen source | Web, iPhone, Android, Self-hosted |
Crisp alternatives: frequently asked questions
What is the best alternative to Crisp?
The most popular alternative to Crisp is Intercom: Customer service platform built around an AI agent. Other great alternatives are Tidio, tawk.to, LiveChat, and Chatwoot.
Is there a free alternative to Crisp?
Yes, 5 alternatives are free or have a free plan, including Tidio, tawk.to, Chatwoot, and Help Scout.
Is there an open source alternative to Crisp?
Yes, one open source alternative is listed: Chatwoot.
Is Crisp free?
Crisp has a free plan, with paid plans that unlock more features.
Compare Crisp with its alternatives
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