Help desk ticketing software from Freshworks
Freshdesk is a help desk tool from Freshworks that turns emails, web forms, chats, calls and social messages into tickets for support teams. It includes a knowledge base, SLA management, automations, collision detection and reporting, plus Freddy AI for suggested replies and self-service bots. A free plan covers small teams, and it connects with Freshworks' CRM and other business apps.
- features
- 6
- alternatives
- 12
- platforms
- 3
- Updated
- Oct 12, 2026
Features
Our take
Pros
- Free plan for small teams with core ticketing
- Turns email, forms, chat, calls and social messages into tickets
- SLA rules, collision detection and automations for busy teams
Cons
- AI features and advanced automation cost extra or need top tiers
- Admin settings get complex as workflows grow
Editorial assessment by the Alternatives.tools team, based on what the product is known for. Not a user review.
Best Freshdesk alternatives
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FrontFree trialCollaborative inbox for customer-facing teams
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GorgiasFree trialHelp desk and AI agent built for e-commerce brands
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