Gorgias
Help desk and AI agent built for e-commerce brands
Gorgias is a customer support platform designed for online stores, with deep integrations for Shopify and other e-commerce platforms. Agents see order details next to each ticket and can edit, refund or cancel orders without leaving the help desk. It centralizes email, chat, social media and SMS, and its AI Agent can handle common requests such as order tracking and returns.
- features
- 6
- alternatives
- 8
- platform
- 1
- Updated
- Oct 12, 2026
Features
Our take
Pros
- Order details appear next to each ticket for Shopify stores
- Agents can refund, edit or cancel orders without leaving the help desk
- AI agent handles routine requests like order tracking and returns
Cons
- Built for e-commerce, so less suited to other types of businesses
- Pricing tied to ticket volume can be hard to predict in busy seasons
Editorial assessment by the Alternatives.tools team, based on what the product is known for. Not a user review.
Best Gorgias alternatives
See all 8 alternatives
ZendeskFree trialCustomer service software with ticketing and AI agents
4.5(4.2K) · App Store
FreshdeskFreemiumHelp desk ticketing software from Freshworks
4.5(3K) · App Store
IntercomFree trialCustomer service platform built around an AI agent
2.1(172) · App Store
TidioFreemiumLive chat and AI agent for online stores and small businesses
4.8(4.8K) · App Store
Help ScoutFreemiumShared inbox and help center for customer support teams
4.2(323) · App Store
FrontFree trialCollaborative inbox for customer-facing teams
3.3(199) · App Store
User reviews
No reviews yet. Be the first to share your experience with Gorgias.