Live chat and AI agent for online stores and small businesses
Tidio is a customer service tool that combines a website live chat widget, a multichannel inbox and ticketing with Lyro, an AI agent that answers common questions from your help content. Visual chatbot flows can greet visitors, recover abandoned carts or collect leads. It integrates with Shopify, WordPress, Wix and other platforms, and mainly targets small businesses and online stores.
- features
- 5
- alternatives
- 8
- platforms
- 3
- Updated
- Oct 12, 2026
Features
Our take
Pros
- Easy to install on Shopify, WordPress and Wix stores
- Lyro AI agent answers common questions from your help content
- Visual chatbot flows for lead capture and abandoned carts
Cons
- AI and chatbot usage limits can push costs up quickly
- Free plan becomes tight for a growing store
- Reporting is basic for larger support teams
Editorial assessment by the Alternatives.tools team, based on what the product is known for. Not a user review.
Best Tidio alternatives
See all 8 alternatives
IntercomFree trialCustomer service platform built around an AI agent
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CrispFreemiumMultichannel customer messaging and live chat from France
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LiveChatFree trialWebsite live chat software for sales and support teams
4.3(111) · App Store
tawk.toFreemiumFree live chat widget with ticketing and a knowledge base
ZendeskFree trialCustomer service software with ticketing and AI agents
4.5(4.2K) · App Store
GorgiasFree trialHelp desk and AI agent built for e-commerce brands
User reviews
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