Website live chat software for sales and support teams
LiveChat is a live chat tool that lets support and sales teams talk with website visitors in real time. Agents get canned responses, chat routing, visitor tracking, a preview of messages as they are typed and performance reports, with AI help for writing replies. It is made by Text, the company behind ChatBot, HelpDesk and KnowledgeBase, and connects to many e-commerce and CRM tools.
- features
- 5
- alternatives
- 9
- platforms
- 5
- Updated
- Oct 12, 2026
Features
Our take
Pros
- Message preview shows what visitors type before they send it
- Canned responses, routing and visitor tracking for fast replies
- Many integrations with e-commerce and CRM tools
Cons
- Per-agent pricing becomes expensive as the team grows
- Chatbots and ticketing require separate products from the same company
- No free plan beyond the trial
Editorial assessment by the Alternatives.tools team, based on what the product is known for. Not a user review.
Best LiveChat alternatives
See all 9 alternatives
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tawk.toFreemiumFree live chat widget with ticketing and a knowledge base
ZendeskFree trialCustomer service software with ticketing and AI agents
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FreshdeskFreemiumHelp desk ticketing software from Freshworks
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User reviews
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