tawk.to
Free live chat widget with ticketing and a knowledge base
tawk.to is a free live chat platform that lets businesses add a chat widget to their website and answer visitors from the web, desktop or mobile apps, with no limit on agents. It also includes ticketing, a knowledge base and real-time visitor monitoring. The company earns money through optional paid add-ons, such as removing its branding, AI assistance or hiring agents to staff the chat.
- features
- 4
- alternatives
- 8
- platforms
- 5
- Updated
- Oct 12, 2026
Features
Our take
Pros
- Free live chat with no limit on the number of agents
- Includes ticketing, a knowledge base and visitor monitoring
- Web, desktop and mobile apps to answer from anywhere
Cons
- Removing tawk.to branding requires a paid add-on
- Interface and reporting feel basic next to premium tools
- AI assistance is sold as a paid extra
Editorial assessment by the Alternatives.tools team, based on what the product is known for. Not a user review.
Best tawk.to alternatives
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IntercomFree trialCustomer service platform built around an AI agent
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ChatwootFreemiumOpen sourceOpen-source omnichannel support desk and live chat
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ZendeskFree trialCustomer service software with ticketing and AI agents
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