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Open source Help Scout alternatives

Top Customer Support & Live Chat like Help Scout

The most popular alternative to Help Scout is Chatwoot, which has a free version.

Most alternatives to Help Scout are in the Customer Support & Live Chat category, compared here by price, platform and features.

Help Scout alternatives
AllFreeOpen source
1 app

All Help Scout alternatives

  1. Chatwoot

    37.7Kstars

    Chatwoot is an open-source customer engagement platform positioned as an alternative to Intercom and Zendesk. It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS in one shared inbox, with a help center, canned responses, automation rules and an AI assistant called Captain. Teams can self-host it for free or use the paid cloud version.

    11 Chatwoot alternatives

    Pros

    • Open source and free to self-host, keeping conversations on your servers
    • One inbox for chat, email, WhatsApp, social channels and SMS
    • Includes a help center, canned responses and automation rules

    Cons

    • Self-hosting requires maintaining the server, updates and integrations
    • Reporting and workflows are less deep than in Zendesk or Intercom
    Cost / License
    FreemiumOpen source
    Categories
    Customer Support & Live Chat
    Platforms
    WebiPhoneAndroidSelf-hosted
    Features
    AI chatbotAPI accessKnowledge baseLive chat widgetShared inboxUnified social inbox
    Visit websiteMore about Chatwoot

Help Scout alternatives: frequently asked questions

What is the best alternative to Help Scout?

The most popular alternative to Help Scout is Chatwoot: Open-source omnichannel support desk and live chat.

Is there a free alternative to Help Scout?

Yes, one alternative is free or has a free plan: Chatwoot.

Is there an open source alternative to Help Scout?

Yes, one open source alternative is listed: Chatwoot.

Is Help Scout free?

Help Scout has a free plan, with paid plans that unlock more features.

Compare Help Scout with its alternatives

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