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Chatwoot vs Zendesk
A side-by-side comparison of Chatwoot and Zendesk.
| Visit website | Visit website | |
|---|---|---|
| Description | Open-source omnichannel support desk and live chat | Customer service software with ticketing and AI agents |
| Pricing | FreemiumOpen source(MIT) | Free trialProprietary |
| Developer | Chatwoot | Zendesk |
| Ratings | 37.7Kstars | 4.5(4.2K) · App Store |
| Platforms | ||
| Web | ||
| iPhone | ||
| Android | ||
| Self-hosted | ||
| Features | ||
| AI chatbot | ||
| API access | ||
| Knowledge base | ||
| Live chat widget | ||
| Shared inbox | ||
| Unified social inbox | ||
| AI agents | ||
| Analytics | ||
| Built-in automations | ||
| Integrations | ||
| Ticketing | ||
Alternatives to both Chatwoot and Zendesk
Freshdesk
Help desk ticketing software from Freshworks
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Help Scout
Shared inbox and help center for customer support teams
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Intercom
Customer service platform built around an AI agent
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Front
Collaborative inbox for customer-facing teams
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tawk.to
Free live chat widget with ticketing and a knowledge base
Free live chat with no limit on the number of agents
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Zoho Desk
Context-aware help desk software from Zoho
4.7(1.6K) · App StoreTight integration with Zoho CRM shows customer context on tickets
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