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Freshdesk vs LiveChat
A side-by-side comparison of Freshdesk and LiveChat.
| Visit website | Visit website | |
|---|---|---|
| Description | Help desk ticketing software from Freshworks | Website live chat software for sales and support teams |
| Pricing | FreemiumProprietary | Free trialProprietary |
| Developer | Freshworks | Text |
| Ratings | 4.5(3K) · App Store | 4.3(111) · App Store |
| Platforms | ||
| Web | ||
| iPhone | ||
| Android | ||
| Windows | ||
| Mac | ||
| Features | ||
| AI assistant | ||
| Analytics | ||
| Built-in automations | ||
| Integrations | ||
| Knowledge base | ||
| Ticketing | ||
| Live chat widget | ||
| Templates | ||
Alternatives to both Freshdesk and LiveChat
Intercom
Customer service platform built around an AI agent
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Zendesk
Customer service software with ticketing and AI agents
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tawk.to
Free live chat widget with ticketing and a knowledge base
Free live chat with no limit on the number of agents
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Gorgias
Help desk and AI agent built for e-commerce brands
Order details appear next to each ticket for Shopify stores
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Chatwoot
Open-source omnichannel support desk and live chat
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Zoho Desk
Context-aware help desk software from Zoho
4.7(1.6K) · App StoreTight integration with Zoho CRM shows customer context on tickets
Freemium10 alternatives