Open source Freshdesk alternatives

All Freshdesk alternatives

1. 

   

   Chatwoot

   37.7KstarsLike

   Chatwoot is an open-source customer engagement platform positioned as an alternative to Intercom and Zendesk. It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS in one shared inbox, with a help center, canned responses, automation rules and an AI assistant called Captain. Teams can self-host it for free or use the paid cloud version.

   11 Chatwoot alternatives

   Pros

   • Open source and free to self-host, keeping conversations on your servers
   • One inbox for chat, email, WhatsApp, social channels and SMS
   • Includes a help center, canned responses and automation rules

   Cons

   • Self-hosting requires maintaining the server, updates and integrations
   • Reporting and workflows are less deep than in Zendesk or Intercom

   Cost / License

   FreemiumOpen source

   Categories

   Customer Support & Live Chat

   Platforms

   WebiPhoneAndroidSelf-hosted

   Features

   AI chatbotAPI accessKnowledge baseLive chat widgetShared inboxUnified social inbox

   Visit websiteMore about Chatwoot