Multichannel customer messaging and live chat from France
Crisp is a French customer messaging platform that gathers website chat, email, WhatsApp, Instagram, Messenger and other channels into one shared inbox. It includes a chatbot builder, AI answers based on your own content, a knowledge base, email campaigns and a status page. A free plan covers basic live chat, and paid plans add automation, AI features and more channels.
- features
- 6
- alternatives
- 8
- platforms
- 5
- Updated
- Oct 12, 2026
Features
Our take
Pros
- Shared inbox for chat, email, WhatsApp, Instagram and Messenger
- Bundles a knowledge base, email campaigns and a status page
- French company with a GDPR-minded approach to customer data
Cons
- Free plan is limited to basic chat, while AI and automation need paid plans
- Reporting is lighter than in help desks built for large enterprises
Editorial assessment by the Alternatives.tools team, based on what the product is known for. Not a user review.
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User reviews
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