Front alternatives
Top Customer Support & Live Chat like Front
The most popular alternative to Front is Help Scout, which has a free version. Other great alternatives to Front are Zendesk, Intercom, Freshdesk, and Gorgias.
Most alternatives to Front are in the Customer Support & Live Chat category, compared here by price, platform and features.
All Front alternatives
Help Scout is a customer support platform built around a shared inbox that feels like personal email to customers, without ticket numbers or portals. It adds a knowledge base (Docs), the embeddable Beacon widget for live chat and self-service, customer profiles, reporting and AI tools for drafting and summarizing replies. It suits small and mid-sized companies that value a personal tone.
8 Help Scout alternativesPros
- Replies feel like personal email, with no ticket numbers for customers
- Beacon widget combines live chat and help articles on any site
- Clean interface that new agents learn quickly
Cons
- Fewer advanced workflow and reporting options than enterprise help desks
- Free plan is limited, so key features require a paid plan
Cost / LicenseFreemiumProprietaryCategoriesZendesk is a customer service platform that brings email, chat, phone, social and messaging requests into a single ticketing system. It includes a help center for self-service articles, workflow automation, reporting and AI agents that can resolve common questions. A large marketplace of apps connects it to CRMs and e-commerce tools, and it serves support teams from startups to large enterprises.
12 Zendesk alternativesPros
- Mature ticketing that handles email, chat, phone and social at scale
- Large marketplace of apps for CRMs and e-commerce tools
- Help center and AI agents deflect common questions
Cons
- Expensive per agent, especially with AI and add-ons
- Setup and administration take time for complex workflows
- No free plan beyond the trial
Cost / LicenseFree trialProprietaryCategoriesIntercom is a customer service platform that combines a chat messenger for websites and apps with a shared inbox, ticketing and a help center. Its AI agent, Fin, answers customer questions using your support content and can hand conversations over to human agents; it can also be added to other help desks. Product tours and proactive messages help onboard and engage users.
12 Intercom alternativesPros
- Fin AI agent answers questions from your support content
- Polished messenger for websites and mobile apps
- Product tours and proactive messages help onboard users
Cons
- Expensive, with AI resolutions billed on top of seats
- Pricing structure is complex and hard to predict
- More than a small team needs for basic live chat
Cost / LicenseFree trialProprietaryCategoriesFreshdesk is a help desk tool from Freshworks that turns emails, web forms, chats, calls and social messages into tickets for support teams. It includes a knowledge base, SLA management, automations, collision detection and reporting, plus Freddy AI for suggested replies and self-service bots. A free plan covers small teams, and it connects with Freshworks' CRM and other business apps.
12 Freshdesk alternativesPros
- Free plan for small teams with core ticketing
- Turns email, forms, chat, calls and social messages into tickets
- SLA rules, collision detection and automations for busy teams
Cons
- AI features and advanced automation cost extra or need top tiers
- Admin settings get complex as workflows grow
Cost / LicenseFreemiumProprietaryCategoriesGorgias is a customer support platform designed for online stores, with deep integrations for Shopify and other e-commerce platforms. Agents see order details next to each ticket and can edit, refund or cancel orders without leaving the help desk. It centralizes email, chat, social media and SMS, and its AI Agent can handle common requests such as order tracking and returns.
8 Gorgias alternativesPros
- Order details appear next to each ticket for Shopify stores
- Agents can refund, edit or cancel orders without leaving the help desk
- AI agent handles routine requests like order tracking and returns
Cons
- Built for e-commerce, so less suited to other types of businesses
- Pricing tied to ticket volume can be hard to predict in busy seasons
Cost / LicenseFree trialProprietaryCategoriesPlatformsZoho Desk is a help desk application from Zoho that manages customer requests from email, phone, chat, social media and web forms as tickets. It offers a self-service knowledge base, SLA rules, workflow automation, analytics and Zia, an AI assistant that suggests answers and detects customer sentiment. It integrates tightly with Zoho CRM and has a free plan for small teams.
10 Zoho Desk alternativesPros
- Tight integration with Zoho CRM shows customer context on tickets
- Zia suggests answers and detects customer sentiment
- Free plan for small teams, with paid tiers for SLAs and automation
Cons
- Interface feels busy, with many settings to learn
- Works best when you already use other Zoho apps
Cost / LicenseFreemiumProprietaryCategoriesChatwoot is an open-source customer engagement platform positioned as an alternative to Intercom and Zendesk. It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS in one shared inbox, with a help center, canned responses, automation rules and an AI assistant called Captain. Teams can self-host it for free or use the paid cloud version.
11 Chatwoot alternativesPros
- Open source and free to self-host, keeping conversations on your servers
- One inbox for chat, email, WhatsApp, social channels and SMS
- Includes a help center, canned responses and automation rules
Cons
- Self-hosting requires maintaining the server, updates and integrations
- Reporting and workflows are less deep than in Zendesk or Intercom
Cost / LicenseFreemiumOpen sourceCategoriesPlatformsSpark is an email client from Readdle that works with Gmail, Outlook, iCloud and other IMAP accounts on Mac, Windows, iPhone and Android. Its smart inbox separates personal mail, notifications and newsletters, and it supports send later, snoozing, a gatekeeper for new senders and AI writing help. Teams can share email threads, comment on them privately and draft replies together.
11 Spark alternativesPros
- Smart inbox separates personal mail, notifications and newsletters
- Shared threads and private comments for team email
- Gatekeeper screens new senders before they reach the inbox
Cons
- Sync relies on Readdle’s servers, which raises privacy questions
- AI and team features require a paid plan
Cost / LicenseFreemiumProprietaryCategories
Front vs its alternatives at a glance
Pricing, platforms and the key features of Front, compared with its most popular alternatives.
| App | Pricing | Platforms | AI assistant | Analytics | Built-in automations | Integrations | Shared inbox |
|---|---|---|---|---|---|---|---|
 Front | Free trial | Web, Windows, Mac, iPhone, Android | |||||
 Help Scout | Freemium | Web, iPhone, Android | |||||
 Zendesk | Free trial | Web, iPhone, Android | |||||
 Intercom | Free trial | Web, iPhone, Android | |||||
 Freshdesk | Freemium | Web, iPhone, Android | |||||
 Gorgias | Free trial | Web |
Front alternatives: frequently asked questions
What is the best alternative to Front?
The most popular alternative to Front is Help Scout: Shared inbox and help center for customer support teams. Other great alternatives are Zendesk, Intercom, Freshdesk, and Gorgias.
Is there a free alternative to Front?
Yes, 5 alternatives are free or have a free plan, including Help Scout, Freshdesk, Zoho Desk, and Chatwoot.
Is there an open source alternative to Front?
Yes, one open source alternative is listed: Chatwoot.
Is Front free?
Front is a paid app that offers a free trial.
Compare Front with its alternatives
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