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Free Gorgias alternatives

Top Customer Support & Live Chat like Gorgias

The most popular alternative to Gorgias is Freshdesk, which has a free version. Other great alternatives to Gorgias are Tidio, Help Scout, and Zoho Desk.

Most alternatives to Gorgias are in the Customer Support & Live Chat category, compared here by price, platform and features.

Gorgias alternatives
AllFree
4 apps

All Gorgias alternatives

  1. Freshdesk

    4.5(3K) · App Store

    Freshdesk is a help desk tool from Freshworks that turns emails, web forms, chats, calls and social messages into tickets for support teams. It includes a knowledge base, SLA management, automations, collision detection and reporting, plus Freddy AI for suggested replies and self-service bots. A free plan covers small teams, and it connects with Freshworks' CRM and other business apps.

    12 Freshdesk alternatives

    Pros

    • Free plan for small teams with core ticketing
    • Turns email, forms, chat, calls and social messages into tickets
    • SLA rules, collision detection and automations for busy teams

    Cons

    • AI features and advanced automation cost extra or need top tiers
    • Admin settings get complex as workflows grow
    Cost / License
    FreemiumProprietary
    Categories
    Customer Support & Live Chat
    Platforms
    WebiPhoneAndroid
    Features
    AI assistantAnalyticsBuilt-in automationsIntegrationsKnowledge baseTicketing
    Visit websiteMore about Freshdesk

  2. Tidio

    4.8(4.8K) · App Store

    Tidio is a customer service tool that combines a website live chat widget, a multichannel inbox and ticketing with Lyro, an AI agent that answers common questions from your help content. Visual chatbot flows can greet visitors, recover abandoned carts or collect leads. It integrates with Shopify, WordPress, Wix and other platforms, and mainly targets small businesses and online stores.

    8 Tidio alternatives

    Pros

    • Easy to install on Shopify, WordPress and Wix stores
    • Lyro AI agent answers common questions from your help content
    • Visual chatbot flows for lead capture and abandoned carts

    Cons

    • AI and chatbot usage limits can push costs up quickly
    • Free plan becomes tight for a growing store
    • Reporting is basic for larger support teams
    Cost / License
    FreemiumProprietary
    Categories
    Customer Support & Live Chat
    Platforms
    WebiPhoneAndroid
    Features
    AI chatbotIntegrationsLive chat widgetTicketingUnified social inbox
    Visit websiteMore about Tidio

  3. Help Scout

    4.2(323) · App Store

    Help Scout is a customer support platform built around a shared inbox that feels like personal email to customers, without ticket numbers or portals. It adds a knowledge base (Docs), the embeddable Beacon widget for live chat and self-service, customer profiles, reporting and AI tools for drafting and summarizing replies. It suits small and mid-sized companies that value a personal tone.

    8 Help Scout alternatives

    Pros

    • Replies feel like personal email, with no ticket numbers for customers
    • Beacon widget combines live chat and help articles on any site
    • Clean interface that new agents learn quickly

    Cons

    • Fewer advanced workflow and reporting options than enterprise help desks
    • Free plan is limited, so key features require a paid plan
    Cost / License
    FreemiumProprietary
    Categories
    Customer Support & Live Chat
    Platforms
    WebiPhoneAndroid
    Features
    AI assistantAnalyticsIntegrationsKnowledge baseLive chat widgetShared inbox
    Visit websiteMore about Help Scout

  4. Zoho Desk

    4.7(1.6K) · App Store

    Zoho Desk is a help desk application from Zoho that manages customer requests from email, phone, chat, social media and web forms as tickets. It offers a self-service knowledge base, SLA rules, workflow automation, analytics and Zia, an AI assistant that suggests answers and detects customer sentiment. It integrates tightly with Zoho CRM and has a free plan for small teams.

    10 Zoho Desk alternatives

    Pros

    • Tight integration with Zoho CRM shows customer context on tickets
    • Zia suggests answers and detects customer sentiment
    • Free plan for small teams, with paid tiers for SLAs and automation

    Cons

    • Interface feels busy, with many settings to learn
    • Works best when you already use other Zoho apps
    Cost / License
    FreemiumProprietary
    Categories
    Customer Support & Live Chat
    Platforms
    WebiPhoneAndroid
    Features
    AI assistantAnalyticsBuilt-in automationsIntegrationsKnowledge baseTicketing
    Visit websiteMore about Zoho Desk

Gorgias vs its alternatives at a glance

Pricing, platforms and the key features of Gorgias, compared with its most popular alternatives.

Gorgias vs its alternatives at a glance
AppPricingPlatformsAI agentsBuilt-in automationsIntegrationsLive chat widgetTicketing
GorgiasFree trialWeb
FreshdeskFreemiumWeb, iPhone, Android
TidioFreemiumWeb, iPhone, Android
Help ScoutFreemiumWeb, iPhone, Android
Zoho DeskFreemiumWeb, iPhone, Android

Gorgias alternatives: frequently asked questions

What is the best alternative to Gorgias?

The most popular alternative to Gorgias is Freshdesk: Help desk ticketing software from Freshworks. Other great alternatives are Tidio, Help Scout, and Zoho Desk.

Is there a free alternative to Gorgias?

Yes, 4 alternatives are free or have a free plan, including Freshdesk, Tidio, Help Scout, and Zoho Desk.

Is there an open source alternative to Gorgias?

No open source alternative to Gorgias is listed yet.

Is Gorgias free?

Gorgias is a paid app that offers a free trial.

Compare Gorgias with its alternatives

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