Apps with Unified social inbox
9 apps
Top Unified social inbox apps ranked by the community
Crisp is a French customer messaging platform that gathers website chat, email, WhatsApp, Instagram, Messenger and other channels into one shared inbox. It includes a chatbot builder, AI answers based on your own content, a knowledge base, email campaigns and a status page. A free plan covers basic live chat, and paid plans add automation, AI features and more channels.
8 Crisp alternativesPros
- Shared inbox for chat, email, WhatsApp, Instagram and Messenger
- Bundles a knowledge base, email campaigns and a status page
- French company with a GDPR-minded approach to customer data
Cons
- Free plan is limited to basic chat, while AI and automation need paid plans
- Reporting is lighter than in help desks built for large enterprises
Cost / LicenseFreemiumProprietaryCategoriesTidio is a customer service tool that combines a website live chat widget, a multichannel inbox and ticketing with Lyro, an AI agent that answers common questions from your help content. Visual chatbot flows can greet visitors, recover abandoned carts or collect leads. It integrates with Shopify, WordPress, Wix and other platforms, and mainly targets small businesses and online stores.
8 Tidio alternativesPros
- Easy to install on Shopify, WordPress and Wix stores
- Lyro AI agent answers common questions from your help content
- Visual chatbot flows for lead capture and abandoned carts
Cons
- AI and chatbot usage limits can push costs up quickly
- Free plan becomes tight for a growing store
- Reporting is basic for larger support teams
Cost / LicenseFreemiumProprietaryCategoriesGorgias is a customer support platform designed for online stores, with deep integrations for Shopify and other e-commerce platforms. Agents see order details next to each ticket and can edit, refund or cancel orders without leaving the help desk. It centralizes email, chat, social media and SMS, and its AI Agent can handle common requests such as order tracking and returns.
8 Gorgias alternativesPros
- Order details appear next to each ticket for Shopify stores
- Agents can refund, edit or cancel orders without leaving the help desk
- AI agent handles routine requests like order tracking and returns
Cons
- Built for e-commerce, so less suited to other types of businesses
- Pricing tied to ticket volume can be hard to predict in busy seasons
Cost / LicenseFree trialProprietaryCategoriesPlatformsChatwoot is an open-source customer engagement platform positioned as an alternative to Intercom and Zendesk. It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS in one shared inbox, with a help center, canned responses, automation rules and an AI assistant called Captain. Teams can self-host it for free or use the paid cloud version.
11 Chatwoot alternativesPros
- Open source and free to self-host, keeping conversations on your servers
- One inbox for chat, email, WhatsApp, social channels and SMS
- Includes a help center, canned responses and automation rules
Cons
- Self-hosting requires maintaining the server, updates and integrations
- Reporting and workflows are less deep than in Zendesk or Intercom
Cost / LicenseFreemiumOpen sourceCategoriesPlatformsSprout Social is a social media management platform for brands and agencies, combining scheduling and a shared content calendar, a unified inbox for messages and comments, analytics reports and social listening. It includes approval workflows, team permissions and conversation histories per contact. It is aimed at mid-sized and larger teams that need detailed reporting across many profiles.
9 Sprout Social alternativesPros
- Unified inbox gathers messages and comments from every profile
- Detailed analytics reports suited to client and management reviews
- Approval workflows and permissions built for larger social teams
Cons
- Per-seat pricing gets expensive as the team grows
- No free plan beyond the trial period
- Feature depth can feel heavy for solo creators
Cost / LicenseFree trialProprietaryCategoriesAgorapulse is a social media management tool founded in France that brings publishing, a unified inbox, social listening and reporting into one interface. Its inbox lets teams process comments, mentions and messages like email, with assignment and saved replies, and its reports can tie social activity to website traffic and conversions. Agencies use it for client approvals and shared calendars.
10 Agorapulse alternativesPros
- Unified inbox handles comments and messages like email
- Reports can tie social activity to website traffic and conversions
- Client approvals and shared calendars suit agencies
Cons
- Per-user pricing gets costly as teams grow
- The free plan is very limited
Cost / LicenseFreemiumProprietaryCategoriesSendible is a social media management platform designed for agencies that handle many client brands. It offers scheduling across the major networks, a content calendar, a unified inbox, client approval workflows and reports that can be white-labeled with the agency's own domain and logo. Integrations with Canva and stock image libraries let teams create posts inside the tool.
8 Sendible alternativesPros
- White-label reports and dashboards with the agency's own branding
- Client approval workflows built for agencies
- Canva and stock image integrations for creating posts
Cons
- No free plan, only a trial
- The interface feels less modern than newer tools
- Costs rise with the number of client brands
Cost / LicenseFree trialProprietaryCategoriesLoomly is a social media management tool organized around a content calendar where teams plan posts, collaborate on drafts and run approval workflows before publishing. It suggests post ideas based on trends and key dates, previews content for each network, and includes an inbox for comments and messages plus analytics. It is aimed at marketing teams and agencies that coordinate several brands.
9 Loomly alternativesPros
- Content calendar with built-in approval workflows
- Post ideas based on trends and key dates
- Previews show how posts will look on each network
Cons
- No free plan beyond the trial
- Analytics are less detailed than dedicated reporting tools
- Costs rise as you add brands and users
Cost / LicenseFree trialProprietaryCategoriesSocialBee is a social media scheduler that sorts posts into content categories, such as tips, promotions or blog links, each with its own posting schedule, and can recycle evergreen posts automatically. It supports the main networks, offers an AI copilot for generating posts and strategy, and includes an engagement inbox and analytics. Optional done-for-you services can also handle content creation.
11 SocialBee alternativesPros
- Content categories each get their own posting schedule
- Automatic recycling of evergreen posts
- AI copilot for generating posts and strategy
Cons
- No free plan beyond the trial
- Setting up categories takes time before it pays off
- Analytics are basic compared with dedicated reporting tools
Cost / LicenseFree trialProprietaryCategoriesPlatforms
