Best Customer Support & Live Chat software
Help desks, shared inboxes and live chat for support teams.
15 apps
Top Customer Support & Live Chat apps ranked by the community
Rocket.Chat is an open-source communications platform that can be self-hosted or used as a cloud service. Besides team channels, threads, direct messages and calls, it includes an omnichannel module that routes website chat, email and messaging apps to support agents. Its marketplace and APIs let organizations customize it heavily, and self-hosting suits teams with strict data residency needs.
9 Rocket.Chat alternativesPros
- Omnichannel module routes website chat, email and messaging apps
- Self-hostable open source platform for strict data residency needs
- Marketplace and APIs allow deep customization
Cons
- Self-hosted setups require regular maintenance and upgrades
- Some features are reserved for paid editions
- The wide range of settings makes administration complex
Cost / LicenseFreemiumOpen sourceCategoriesZendesk is a customer service platform that brings email, chat, phone, social and messaging requests into a single ticketing system. It includes a help center for self-service articles, workflow automation, reporting and AI agents that can resolve common questions. A large marketplace of apps connects it to CRMs and e-commerce tools, and it serves support teams from startups to large enterprises.
12 Zendesk alternativesPros
- Mature ticketing that handles email, chat, phone and social at scale
- Large marketplace of apps for CRMs and e-commerce tools
- Help center and AI agents deflect common questions
Cons
- Expensive per agent, especially with AI and add-ons
- Setup and administration take time for complex workflows
- No free plan beyond the trial
Cost / LicenseFree trialProprietaryCategoriesIntercom is a customer service platform that combines a chat messenger for websites and apps with a shared inbox, ticketing and a help center. Its AI agent, Fin, answers customer questions using your support content and can hand conversations over to human agents; it can also be added to other help desks. Product tours and proactive messages help onboard and engage users.
12 Intercom alternativesPros
- Fin AI agent answers questions from your support content
- Polished messenger for websites and mobile apps
- Product tours and proactive messages help onboard users
Cons
- Expensive, with AI resolutions billed on top of seats
- Pricing structure is complex and hard to predict
- More than a small team needs for basic live chat
Cost / LicenseFree trialProprietaryCategoriesFreshdesk is a help desk tool from Freshworks that turns emails, web forms, chats, calls and social messages into tickets for support teams. It includes a knowledge base, SLA management, automations, collision detection and reporting, plus Freddy AI for suggested replies and self-service bots. A free plan covers small teams, and it connects with Freshworks' CRM and other business apps.
12 Freshdesk alternativesPros
- Free plan for small teams with core ticketing
- Turns email, forms, chat, calls and social messages into tickets
- SLA rules, collision detection and automations for busy teams
Cons
- AI features and advanced automation cost extra or need top tiers
- Admin settings get complex as workflows grow
Cost / LicenseFreemiumProprietaryCategoriesHelp Scout is a customer support platform built around a shared inbox that feels like personal email to customers, without ticket numbers or portals. It adds a knowledge base (Docs), the embeddable Beacon widget for live chat and self-service, customer profiles, reporting and AI tools for drafting and summarizing replies. It suits small and mid-sized companies that value a personal tone.
8 Help Scout alternativesPros
- Replies feel like personal email, with no ticket numbers for customers
- Beacon widget combines live chat and help articles on any site
- Clean interface that new agents learn quickly
Cons
- Fewer advanced workflow and reporting options than enterprise help desks
- Free plan is limited, so key features require a paid plan
Cost / LicenseFreemiumProprietaryCategoriesCrisp is a French customer messaging platform that gathers website chat, email, WhatsApp, Instagram, Messenger and other channels into one shared inbox. It includes a chatbot builder, AI answers based on your own content, a knowledge base, email campaigns and a status page. A free plan covers basic live chat, and paid plans add automation, AI features and more channels.
8 Crisp alternativesPros
- Shared inbox for chat, email, WhatsApp, Instagram and Messenger
- Bundles a knowledge base, email campaigns and a status page
- French company with a GDPR-minded approach to customer data
Cons
- Free plan is limited to basic chat, while AI and automation need paid plans
- Reporting is lighter than in help desks built for large enterprises
Cost / LicenseFreemiumProprietaryCategoriesTidio is a customer service tool that combines a website live chat widget, a multichannel inbox and ticketing with Lyro, an AI agent that answers common questions from your help content. Visual chatbot flows can greet visitors, recover abandoned carts or collect leads. It integrates with Shopify, WordPress, Wix and other platforms, and mainly targets small businesses and online stores.
8 Tidio alternativesPros
- Easy to install on Shopify, WordPress and Wix stores
- Lyro AI agent answers common questions from your help content
- Visual chatbot flows for lead capture and abandoned carts
Cons
- AI and chatbot usage limits can push costs up quickly
- Free plan becomes tight for a growing store
- Reporting is basic for larger support teams
Cost / LicenseFreemiumProprietaryCategoriesFront is a customer operations platform that turns email, SMS, chat, WhatsApp and social messages into a shared inbox teams can work in together. Messages can be assigned, commented on internally and routed with rules, while analytics track response times and workload. Front AI drafts replies and summarizes threads, and the tool serves support, sales and account teams who prefer an email-like workflow.
8 Front alternativesPros
- Email-like shared inbox that feels familiar to new users
- Internal comments and assignment replace forwarding and CCs
- Rules and analytics help balance workload and response times
Cons
- Per-seat pricing adds up quickly for larger teams
- Advanced analytics and automation are reserved for higher plans
- No free plan beyond the trial
Cost / LicenseFree trialProprietaryGorgias is a customer support platform designed for online stores, with deep integrations for Shopify and other e-commerce platforms. Agents see order details next to each ticket and can edit, refund or cancel orders without leaving the help desk. It centralizes email, chat, social media and SMS, and its AI Agent can handle common requests such as order tracking and returns.
8 Gorgias alternativesPros
- Order details appear next to each ticket for Shopify stores
- Agents can refund, edit or cancel orders without leaving the help desk
- AI agent handles routine requests like order tracking and returns
Cons
- Built for e-commerce, so less suited to other types of businesses
- Pricing tied to ticket volume can be hard to predict in busy seasons
Cost / LicenseFree trialProprietaryCategoriesPlatformsChatwoot is an open-source customer engagement platform positioned as an alternative to Intercom and Zendesk. It unifies website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS in one shared inbox, with a help center, canned responses, automation rules and an AI assistant called Captain. Teams can self-host it for free or use the paid cloud version.
11 Chatwoot alternativesPros
- Open source and free to self-host, keeping conversations on your servers
- One inbox for chat, email, WhatsApp, social channels and SMS
- Includes a help center, canned responses and automation rules
Cons
- Self-hosting requires maintaining the server, updates and integrations
- Reporting and workflows are less deep than in Zendesk or Intercom
Cost / LicenseFreemiumOpen sourceCategoriesPlatformsLiveChat is a live chat tool that lets support and sales teams talk with website visitors in real time. Agents get canned responses, chat routing, visitor tracking, a preview of messages as they are typed and performance reports, with AI help for writing replies. It is made by Text, the company behind ChatBot, HelpDesk and KnowledgeBase, and connects to many e-commerce and CRM tools.
9 LiveChat alternativesPros
- Message preview shows what visitors type before they send it
- Canned responses, routing and visitor tracking for fast replies
- Many integrations with e-commerce and CRM tools
Cons
- Per-agent pricing becomes expensive as the team grows
- Chatbots and ticketing require separate products from the same company
- No free plan beyond the trial
Cost / LicenseFree trialProprietaryCategoriesZoho Desk is a help desk application from Zoho that manages customer requests from email, phone, chat, social media and web forms as tickets. It offers a self-service knowledge base, SLA rules, workflow automation, analytics and Zia, an AI assistant that suggests answers and detects customer sentiment. It integrates tightly with Zoho CRM and has a free plan for small teams.
10 Zoho Desk alternativesPros
- Tight integration with Zoho CRM shows customer context on tickets
- Zia suggests answers and detects customer sentiment
- Free plan for small teams, with paid tiers for SLAs and automation
Cons
- Interface feels busy, with many settings to learn
- Works best when you already use other Zoho apps
Cost / LicenseFreemiumProprietaryCategoriestawk.to is a free live chat platform that lets businesses add a chat widget to their website and answer visitors from the web, desktop or mobile apps, with no limit on agents. It also includes ticketing, a knowledge base and real-time visitor monitoring. The company earns money through optional paid add-ons, such as removing its branding, AI assistance or hiring agents to staff the chat.
8 tawk.to alternativesPros
- Free live chat with no limit on the number of agents
- Includes ticketing, a knowledge base and visitor monitoring
- Web, desktop and mobile apps to answer from anywhere
Cons
- Removing tawk.to branding requires a paid add-on
- Interface and reporting feel basic next to premium tools
- AI assistance is sold as a paid extra
Cost / LicenseFreemiumProprietaryCategoriesHubSpot is a customer platform built around a free CRM, with paid hubs for marketing automation, sales engagement, customer service, content management and operations. Contacts, deals, emails and support tickets share one record, and the Breeze AI tools help with writing, research and agents. It suits small and mid-sized companies that want marketing, sales and support in a single system.
12 HubSpot alternativesPros
- Free CRM that covers contacts, deals and basic email tracking
- Marketing, sales and service share one customer record
- Large integration marketplace and extensive free training via HubSpot Academy
Cons
- Costs rise steeply once you need Professional-tier features
- Marketing pricing grows with the number of marketing contacts
- Upper tiers can involve onboarding fees and annual contracts
Cost / LicenseFreemiumProprietarySalesforce is a cloud CRM platform used mainly by mid-sized and large organizations, with Sales Cloud for pipelines and forecasting, Service Cloud for support and many other clouds and add-ons. It is highly customizable through objects, workflows and code, and the AppExchange marketplace adds a wide range of integrations. Agentforce brings AI agents that can act on CRM data.
9 Salesforce alternativesPros
- Customizable down to objects, workflows and code for any sales process
- AppExchange offers integrations for almost every business tool
- Scales from mid-sized teams to the largest global organizations
Cons
- Steep learning curve that often calls for dedicated admins or consultants
- High per-user cost, with many capabilities sold as add-ons
- Overkill for small teams with simple sales processes
Cost / LicenseFree trialProprietaryCategories
