Free Chatwoot alternatives

All Chatwoot alternatives

1. 

   

   Crisp

   4.7(3.8K) · App StoreLike

   Crisp is a French customer messaging platform that gathers website chat, email, WhatsApp, Instagram, Messenger and other channels into one shared inbox. It includes a chatbot builder, AI answers based on your own content, a knowledge base, email campaigns and a status page. A free plan covers basic live chat, and paid plans add automation, AI features and more channels.

   8 Crisp alternatives

   Pros

   • Shared inbox for chat, email, WhatsApp, Instagram and Messenger
   • Bundles a knowledge base, email campaigns and a status page
   • French company with a GDPR-minded approach to customer data

   Cons

   • Free plan is limited to basic chat, while AI and automation need paid plans
   • Reporting is lighter than in help desks built for large enterprises

   Cost / License

   FreemiumProprietary

   Categories

   Customer Support & Live Chat

   Platforms

   WebWindowsMaciPhoneAndroid

   Features

   AI chatbotGDPR compliantKnowledge baseLive chat widgetShared inboxUnified social inbox

   Visit websiteMore about Crisp
2. 

   

   Freshdesk

   4.5(3K) · App StoreLike

   Freshdesk is a help desk tool from Freshworks that turns emails, web forms, chats, calls and social messages into tickets for support teams. It includes a knowledge base, SLA management, automations, collision detection and reporting, plus Freddy AI for suggested replies and self-service bots. A free plan covers small teams, and it connects with Freshworks' CRM and other business apps.

   12 Freshdesk alternatives

   Pros

   • Free plan for small teams with core ticketing
   • Turns email, forms, chat, calls and social messages into tickets
   • SLA rules, collision detection and automations for busy teams

   Cons

   • AI features and advanced automation cost extra or need top tiers
   • Admin settings get complex as workflows grow

   Cost / License

   FreemiumProprietary

   Categories

   Customer Support & Live Chat

   Platforms

   WebiPhoneAndroid

   Features

   AI assistantAnalyticsBuilt-in automationsIntegrationsKnowledge baseTicketing

   Visit websiteMore about Freshdesk
3. 

   

   tawk.to

   Like

   tawk.to is a free live chat platform that lets businesses add a chat widget to their website and answer visitors from the web, desktop or mobile apps, with no limit on agents. It also includes ticketing, a knowledge base and real-time visitor monitoring. The company earns money through optional paid add-ons, such as removing its branding, AI assistance or hiring agents to staff the chat.

   8 tawk.to alternatives

   Pros

   • Free live chat with no limit on the number of agents
   • Includes ticketing, a knowledge base and visitor monitoring
   • Web, desktop and mobile apps to answer from anywhere

   Cons

   • Removing tawk.to branding requires a paid add-on
   • Interface and reporting feel basic next to premium tools
   • AI assistance is sold as a paid extra

   Cost / License

   FreemiumProprietary

   Categories

   Customer Support & Live Chat

   Platforms

   WebWindowsMaciPhoneAndroid

   Features

   AnalyticsKnowledge baseLive chat widgetTicketing

   Visit websiteMore about tawk.to
4. 

   

   Help Scout

   4.2(323) · App StoreLike

   Help Scout is a customer support platform built around a shared inbox that feels like personal email to customers, without ticket numbers or portals. It adds a knowledge base (Docs), the embeddable Beacon widget for live chat and self-service, customer profiles, reporting and AI tools for drafting and summarizing replies. It suits small and mid-sized companies that value a personal tone.

   8 Help Scout alternatives

   Pros

   • Replies feel like personal email, with no ticket numbers for customers
   • Beacon widget combines live chat and help articles on any site
   • Clean interface that new agents learn quickly

   Cons

   • Fewer advanced workflow and reporting options than enterprise help desks
   • Free plan is limited, so key features require a paid plan

   Cost / License

   FreemiumProprietary

   Categories

   Customer Support & Live Chat

   Platforms

   WebiPhoneAndroid

   Features

   AI assistantAnalyticsIntegrationsKnowledge baseLive chat widgetShared inbox

   Visit websiteMore about Help Scout
5. 

   

   Tidio

   4.8(4.8K) · App StoreLike

   Tidio is a customer service tool that combines a website live chat widget, a multichannel inbox and ticketing with Lyro, an AI agent that answers common questions from your help content. Visual chatbot flows can greet visitors, recover abandoned carts or collect leads. It integrates with Shopify, WordPress, Wix and other platforms, and mainly targets small businesses and online stores.

   8 Tidio alternatives

   Pros

   • Easy to install on Shopify, WordPress and Wix stores
   • Lyro AI agent answers common questions from your help content
   • Visual chatbot flows for lead capture and abandoned carts

   Cons

   • AI and chatbot usage limits can push costs up quickly
   • Free plan becomes tight for a growing store
   • Reporting is basic for larger support teams

   Cost / License

   FreemiumProprietary

   Categories

   Customer Support & Live Chat

   Platforms

   WebiPhoneAndroid

   Features

   AI chatbotIntegrationsLive chat widgetTicketingUnified social inbox

   Visit websiteMore about Tidio
6. 

   

   Rocket.Chat

   4.4(3.7K) · App StoreLike

   Rocket.Chat is an open-source communications platform that can be self-hosted or used as a cloud service. Besides team channels, threads, direct messages and calls, it includes an omnichannel module that routes website chat, email and messaging apps to support agents. Its marketplace and APIs let organizations customize it heavily, and self-hosting suits teams with strict data residency needs.

   9 Rocket.Chat alternatives

   Pros

   • Omnichannel module routes website chat, email and messaging apps
   • Self-hostable open source platform for strict data residency needs
   • Marketplace and APIs allow deep customization

   Cons

   • Self-hosted setups require regular maintenance and upgrades
   • Some features are reserved for paid editions
   • The wide range of settings makes administration complex

   Cost / License

   FreemiumOpen source

   Categories

   Team ChatCustomer Support & Live Chat

   Platforms

   WebWindowsMacLinuxiPhoneAndroidSelf-hosted

   Features

   API accessChannelsIntegrationsLive chat widgetThreaded conversationsVoice and video calls

   Visit websiteMore about Rocket.Chat
7. 

   

   Zoho Desk

   4.7(1.6K) · App StoreLike

   Zoho Desk is a help desk application from Zoho that manages customer requests from email, phone, chat, social media and web forms as tickets. It offers a self-service knowledge base, SLA rules, workflow automation, analytics and Zia, an AI assistant that suggests answers and detects customer sentiment. It integrates tightly with Zoho CRM and has a free plan for small teams.

   10 Zoho Desk alternatives

   Pros

   • Tight integration with Zoho CRM shows customer context on tickets
   • Zia suggests answers and detects customer sentiment
   • Free plan for small teams, with paid tiers for SLAs and automation

   Cons

   • Interface feels busy, with many settings to learn
   • Works best when you already use other Zoho apps

   Cost / License

   FreemiumProprietary

   Categories

   Customer Support & Live Chat

   Platforms

   WebiPhoneAndroid

   Features

   AI assistantAnalyticsBuilt-in automationsIntegrationsKnowledge baseTicketing

   Visit websiteMore about Zoho Desk